Versions Compared

Old Version 5

changes.mady.by.user Marina Dekovic

Saved on

compared with

New Version Current

changes.mady.by.user Marina Dekovic

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleA candidate would like all their information deleted off the system, how do I do this?

A super user can only delete the candidates application for a job. Acendre service desk only has access to delete the candidates account and all records deleted from the system. Please email through to support the candidates email confirming they want to progress with this type of request.


Expand
titleHow to grant a paper applicant access to the candidate portal?

If a candidate is setup as a paper applicant and no access was selected in this process the candidate will not be able to access the Candidate Portal with this account. The Candidate may need to access the portal to complete any candidate tasks e.g. onboarding. If this has occurred please contact Acendre Support Team. The Support team will be able to change the candidate to normal access. This will allow them to access the candidate portal through this account.