As the Merge Document functionality involves delicate configuration, there may be occasions that the merging of some data doesn’t work correctly on your first attempt. Below are a few reasons for this and solutions to ensure that it doesn’t happen again.
Some information doesn’t appear in the Merge Document
Reason
When no data merges through to the Merge Document it is because there is no data in the system for that particular question. If you can see a clear space between words, then this is the case.
Solution
To fix this, go to the form you are merging the information from and enter a value. When you run the Merge Document again, the data will appear. It is best practice to make Global Questions that are used for Merge Documents mandatory to ensure this doesn’t happen.
